Refund Policy

*Refund Policy

Thank you for shopping with NAJMATH ALHILAL GIFTS. We strive to provide you with high-quality products/services and excellent customer service. If, for any reason, you are not satisfied with your purchase, please review our refund policy below.


*Return Shipping

If the return is due to our error (e.g., defective product, wrong item shipped), we will cover the return shipping costs.


*Process

1. Contact us at support@alhilalgifts.com to initiate a return.

2. We will provide you with a return authorization and instructions.

3. Ship the product back to us.

4. Once we receive and inspect the returned product, we will process your refund or exchange within 10 business days.


*Refund Process

Refunds will be issued to the original payment method.


  • Cancellation: If you wish to cancel a service, please notify us at least 3 days before the scheduled service or renewal date.
  • Refunds for Cancelled Services:
    • Refunds for cancelled services may be subject to a cancellation fee.
    • If the service has already begun, a prorated refund may be calculated based on the portion of the service completed.

*Overview

Our refund and returns policy lasts 10 work days. If 3 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Toys, Readymade Garments, Teddy bear, Towel, Blankets, Games trading, Shoes, Slippers trading, Sandles trading & Gifts trading